Privacy Policy
Last updated: September 5, 2026
Clipii respects your privacy. This policy explains how we collect, use, store, and share personal information when you use the website, Web App, browser extension, and mobile app, and what rights you have. Using the service means you have read and agree to this policy. We will notify you of material changes by email or in-product notice before they take effect.
1. Data controller
The data controller for this service is the independent operator of Clipii, operating under the laws of the People's Republic of China.
- Name: Clipii
- Privacy email: nexmoex@gmail.com
- Data Protection Officer (DPO): Not appointed
2. Personal information we collect
2.1 Information you provide
- Account details: email, hashed password if you sign in with email, and basic profile information.
- Third-party sign-in: if you sign in with Google or GitHub, we receive the basic profile you authorize, such as email and public name.
- Library content: links, notes, highlights, tags, page snapshots, images, PDFs, voice notes, and export packages you save.
- Payment information: amount, payment status, and subscription status. We do not store full card numbers — card data is handled by our payment processor (see section 5).
- Communications: emails, feedback, and support requests you send us.
2.2 Information we collect automatically
- Device and network: IP address, device or browser type, operating system, and time zone.
- Usage: page visits, feature use, session state, and information needed to keep you signed in.
- Logs: request times, error logs, and performance data needed to operate the service.
- Processing results: transcripts, status, and job records from crawling, recognition, and transcription. Original video and audio files are never written to cloud storage. Media processing may extract a temporary audio track on a server, which is deleted when the job ends.
3. How we use your personal information
| Purpose | Legal basis |
|---|---|
| Provide and maintain the cloud library | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / legitimate interests |
| Service notices (billing, security, policy updates) | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Product improvement and analytics | Legitimate interests |
| Legal compliance | Legal obligation |
We may aggregate or de-identify data to understand how the product is used. That data cannot identify a specific person. We do not use your private library as an advertising data source.
4. Cookies and tracking
| Type | Purpose | Can be turned off |
|---|---|---|
| Strictly necessary | Keep you signed in, maintain sessions, and run core features | No |
| Functional | Language preference and appearance | Yes |
| Analytics | Anonymous visit statistics to improve the website | Yes |
The website uses Ahrefs Analytics for anonymous visit statistics. See https://ahrefs.com/privacy. You can limit non-essential cookies in your browser settings. We do not use targeted advertising trackers.
5. Sharing and disclosure
We do not sell your personal information, including “sale” as defined under laws such as the CCPA. We share information only in these cases:
- Service providers: cloud computing, storage, search, sign-in, support, and analytics vendors bound by confidentiality. Infrastructure is provided by Cloudflare.
- Payments: card data is handled exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers.
- Sign-in providers: Google or GitHub, only to complete the sign-in method you choose.
- AI processing: transcription and similar features may send necessary fragments to third-party model providers such as Alibaba Cloud Qwen. We will not use your library content to train models without your explicit consent.
- Legal and regulatory requests: when required by law, court order, or a lawful request from a competent authority.
- Business transactions: in a merger or acquisition, we will give notice and require the same protections to continue.
- With your consent: for other purposes only with your prior explicit consent.
Browser devices and AI assistants need separate, revocable authorization before they can access a workspace you choose.
6. Security
- Transport encryption: TLS / HTTPS.
- Storage: passwords and similar secrets are hashed or encrypted; library content is kept in private cloud storage.
- Access control: least privilege; devices and assistants require separate authorization.
- Regular security reviews and vulnerability scanning.
If a security incident affects your rights, we will notify you and relevant authorities within 72 hours of discovery, as required by law. Keep your credentials private and do not share them.
7. Retention
| Data type | Retention | After expiry |
|---|---|---|
| Account information | While the account is active; 90 days after closure | Delete or anonymize |
| Library content | While the workspace is in use; no automatic expiry on Free or after Pro ends | Retained until you delete the workspace or content |
| Workspaces you delete | Restorable for 30 days | Permanent deletion |
| Trash | 30 days by default | Permanently delete related data |
| Transaction records | As required by law, typically 7 years | Delete or archive |
| Support records | 2 years | Secure deletion |
| Security audit logs | 12 months | Secure deletion |
After Pro ends, the workspace returns to Free and existing data stays available. Related writes or AI processing pause if you exceed the Free allowance; viewing, search, export, and deletion remain available. Workspaces you explicitly delete can be restored for 30 days before permanent deletion.
8. Your rights
You can export your library, correct profile details, and revoke device or assistant access in the product. To exercise the rights below, contact us and we will respond within 30 calendar days.
| Right | What it means |
|---|---|
| To be informed | Know what data we collect and how we use it |
| Access | Receive a copy of your personal information |
| Rectification | Correct inaccurate or incomplete information |
| Erasure | Request deletion in the circumstances the law allows |
| Restriction | Ask us to pause processing in specific cases |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing based on legitimate interests or marketing |
| Withdraw consent | Withdraw consent where processing is based on it |
If you believe we have not handled your request properly, you may lodge a complaint with your local data protection authority.
9. Marketing and opt-out
We may send service-necessary notices about billing, security, and product updates. If we send promotional email, it will include a way to unsubscribe. Unsubscribing does not affect billing, security, or account notices.
10. International transfers
Our servers and partners may be located in the United States, the European Economic Area, Singapore, and other regions where Cloudflare and Waffo Pancake operate. For cross-border transfers we:
- Enter into data-processing terms that include EU Standard Contractual Clauses (SCCs) or equivalent safeguards.
- Transfer only what is needed to provide the service, and only to recipients with a comparable level of protection.
11. Children
The service is for users aged 18 and over. We do not knowingly collect information from anyone younger. If you believe your child has provided information to us, contact us and we will delete it as soon as we can.
12. Third-party links and services
The service may include third-party links you save, or integrations with Google, GitHub, Cloudflare, and Waffo Pancake. This policy covers information we collect directly. We are not responsible for third-party practices; review their policies before you use them.
13. Changes to this policy
If we make a material change, we will notify you at least 15 days in advance by product notice or your registered email, and update the “Last updated” date at the top of this page. Continued use after the effective date means you accept the change.
14. Contact
- Privacy, billing, and legal: nexmoex@gmail.com
- Product feedback: team@clipii.com
- Website: https://clipii.com